Fulfillment Policy
Fulfillment Policy for Skin Beauty Solutions
1. Refunds
We accept returns for 30 days from the day your order arrives. Email us at info@skinbeautysolutions.com with your order number and we'll send return instructions. Once your return reaches us, we refund the purchase price to your original payment method.
2. Returns
Return shipping is paid by you. Send items back in their original condition and pack them securely — we can't accept items that arrive damaged.
3. Delivery Policy
All orders are shipped from our facilities in the United States. We aim to process your orders swiftly with an estimated handling and delivery time of 3-5 business days for domestic shipments. International shipments typically arrive within 2-5 weeks, depending on customs processing in the destination country. Please note that delivery times are estimates and may vary based on factors outside our control.
We ship orders on Monday, Wednesday, and Friday.
4. Carriers and Shipping Services
We ship via USPS. The specific service — Ground Advantage, Priority Mail, or another class — is selected by Skin Beauty Solutions based on the weight, size, and destination of your order. International orders ship via USPS or DHL Express.
We are not able to ship to freight forwarders, and we do not ship to PO boxes for orders requiring signature confirmation.
5. Shipping Costs
Shipping is calculated at checkout based on your delivery address and the size and weight of your order. All available shipping options and their costs are shown before you complete your purchase.
Free standard shipping is available on qualifying domestic orders; the qualifying amount is shown in your cart. Curated routine kits ship free within the United States.
International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by the destination country. These are not included in the amount collected at checkout and are not refundable if a package is refused.
6. Cancellation Policy
To cancel an order, please submit your request within 6 hours of placing the order. Since we ship orders on Monday, Wednesday, and Friday, this policy helps ensure that your order is canceled before it is dispatched. If a cancellation request is made on time but the order is still shipped, we will handle it as per our return and refund policies.
7. Lost, Damaged, and Stolen Packages
Damaged on arrival. If your order arrives damaged, contact us within 15 days of delivery with photos of the packaging and the product. We will replace the affected items at no cost to you.
Lost in transit. If tracking has not shown delivery within 10 business days of the expected delivery date for a domestic order, contact us and we will investigate with the carrier. Where the shipment carries carrier insurance, we will file a claim and replace or refund your order once the claim is resolved. Lightweight orders shipped at our lowest-cost service may not carry insurance coverage; in those cases we will review the order individually and work with you toward a fair resolution, but we cannot guarantee replacement.
Marked delivered but not received. If tracking shows your package was delivered and you cannot locate it, please check with household members and neighbors and look for a carrier notice. Once a package is scanned as delivered to the address provided, it is outside our control and we are not able to replace or refund it. We will help you open a case with the carrier. If you are concerned about theft at your address, we recommend selecting a shipping method with signature confirmation or shipping to an address where someone can receive the package.
International shipments. International orders are shipped at the customer's risk once they leave the United States. We are not able to replace or refund packages delayed, held, or lost in customs.
8. Address Accuracy and Undeliverable Packages
Please double-check your shipping address at checkout. We ship to the address exactly as provided and cannot reroute a package once it has been dispatched.
If a package is returned to us as undeliverable — an incorrect or incomplete address, an unclaimed package, or a refused delivery — we will contact you. You may have the order reshipped by paying return and reshipment costs, or receive a refund for the products less the original shipping cost. Refused international shipments are refunded less shipping and any customs charges incurred.
Contact Information
For any queries regarding your order, refunds, returns, cancellations, or shipping, please contact our customer support team at info@skinbeautysolutions.com.