Shipping policy

All orders are shipped from our facility in the United States.

Processing and delivery

We ship orders on Monday, Wednesday, and Friday. Estimated handling and delivery time is 3–5 business days for domestic orders. International orders typically arrive within 2–5 weeks, depending on customs processing in the destination country. Delivery times are estimates and may vary for reasons outside our control.

Carriers

Domestic orders ship via USPS. The specific service — Ground Advantage, Priority Mail, or another class — is selected based on the weight, size, and destination of your order. International orders ship via USPS or DHL Express.

We are not able to ship to freight forwarders, and we do not ship to PO boxes for orders requiring signature confirmation.

Shipping costs

Shipping is calculated at checkout based on your delivery address and the size and weight of your order. All available options and their costs are shown before you complete your purchase.

Free standard shipping is available on qualifying domestic orders; the qualifying amount is shown in your cart. Curated routine kits ship free within the United States.

International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by the destination country. These are not included in the amount collected at checkout and are not refundable if a package is refused.

Damaged, lost, and stolen packages

Damaged on arrival. If your order arrives damaged, contact us within 15 days of delivery with photos of the packaging and the product. We will replace the affected items at no cost to you.

Lost in transit. If tracking has not shown delivery within 10 business days of the expected delivery date for a domestic order, contact us and we will investigate with the carrier. Where the shipment carries carrier insurance, we will file a claim and replace or refund your order once the claim is resolved. Lightweight orders shipped at our lowest-cost service may not carry insurance coverage; in those cases we will review the order individually and work with you toward a fair resolution, but we cannot guarantee replacement.

Marked delivered but not received. If tracking shows your package was delivered and you cannot locate it, please check with household members and neighbors and look for a carrier notice. Once a package is scanned as delivered to the address provided, it is outside our control and we are not able to replace or refund it. We will help you open a case with the carrier.

International shipments. International orders are shipped at the customer's risk once they leave the United States. We are not able to replace or refund packages delayed, held, or lost in customs.

Address accuracy and undeliverable packages

Please double-check your shipping address at checkout. We ship to the address exactly as provided and cannot reroute a package once it has been dispatched.

If a package is returned to us as undeliverable — an incorrect or incomplete address, an unclaimed package, or a refused delivery — we will contact you. You may have the order reshipped by paying return and reshipment costs, or receive a refund for the products less the original shipping cost. Refused international shipments are refunded less shipping and any customs charges incurred.

Cancellations

To cancel an order, please email us within 6 hours of placing it. Because we ship on Monday, Wednesday, and Friday, this usually gives us time to stop the order before it is dispatched. If a cancellation request arrives in time but the order ships anyway, we will handle it under our refund policy.

Questions

Email info@skinbeautysolutions.com.